Veterinary Relationship Manager - Strategic Accounts

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. 

Primarily virtual engagement with customers; up to 40% travel for field visits, meetings, and training required in the Chicago, IL area.

The Strategic Account Veterinary Relationship Manager (VRM) is a quota-carrying sales role responsible for leading the holistic relationship with veterinary customers, driving growth, optimization, and retention across Covetrus’ portfolio. This role combines proactive relationship management with strategic account execution, ensuring customers maximize value from Covetrus’ integrated solutions - including in-clinic products, technology platforms, and specialty services.

The VRM acts as a trusted advisor and primary liaison for assigned accounts, collaborating closely with Strategic Account Executives (SAEs) and internal teams to deliver tailored solutions that meet evolving customer needs. Success is measured by revenue growth, gross profit, compliance improvement, solution adoption, and customer satisfaction.

Essential Duties and Responsibilities

• Relationship Management & Growth
• Strategic Account Collaboration
• Sales Execution & Performance
• Customer Experience & Onboarding
• Market Intelligence & Reporting

Performance Measures

• Revenue and Net Gross Profit Growth
• Contract Compliance and Pull-Through at Clinic Level
• Solution Adoption, Utilization and Retention
• Customer Retention and Satisfaction

Skills and Qualifications

• Bachelor’s degree in Business, Communications, or related field preferred; equivalent experience accepted.
• 4+ years of experience in sales, account management, or similar roles within the veterinary or healthcare industry.
• Proven ability to meet or exceed sales goals and manage strategic relationships.  Track record of driving revenue growth and customer retention. 
• Strong communication, negotiation, persuasion and collaboration skills.
• Keen sense of emotional intelligence, problem-solving, and consultative selling.
• Solid understanding of veterinary workflows, practice management systems, and compliance is preferred.
• Proficiency in CRM tools (Salesforce preferred) and data analytics
• Ability to adapt in fast-paced environments and resolve business challenges effectively and self-sufficiently. 

Work Environment

• Primarily virtual engagement with customers; up to 40% travel for field visits, meetings, and training required.
• Attendance at national and regional sales meetings required.
• Occasional night/weekend travel may be necessary.
• Valid state driver’s license required.

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match

• Paid time off

• Paid holidays

• Maternity leave

• Parental leave

• Military leave

• Other leaves of absence

• Health, dental, and vision benefits

• Health savings accounts

• Flexible spending accounts

• Life & disability benefits​

• Identity theft protection

• Pet insurance

• Certain positions may include eligibility for a short-term incentive plan

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.